Go through all the installation steps until successful/unsuccessful window appears. If problems with the pkg installation of the Client are being experienced, the following process can be used to gather the pkg installer logs.Ģ. zip file which was created in the previous step Select all files, Right-click on the highlighted files, then click “Compress Items”ĥ. Click the “Scopia Desktop” menu, then click “Open Log Folder” (This will open ~/Library/Logs/Scopia Desktop )Ĥ. ![]() Type “Scopia” in spotlight, then double-click on the Scopia Desktop Appģ. If icon is present, then skip steps 2 and 3, otherwise follow steps 2 and 3.Ģ. Click on the Scopia icon in the Mac icon bar at the top then select Open Log Folder. Mac: Call Logs, ScreenLink Logs, and Scopia Launcher Logsġ. In addition to providing the call logs and collaboration logs, the system event viewer logs should be provided: FAQ106960 Collect all the files with the string "log" in the filename or file extension (e.g tunnel.log.*, loader.log.*, aac_jre_plugin.log) from both directories Open C:\Users\\AppData\LocalLow\Avaya\AWCPĤ. If not, please indicate the files were not present when providing the logs)Ģ. Follow steps 2 and 3 from the Call Logs instructions above to zip and send the full contents of the C:\Users\\AppData\Local\Radvision\Installer\Logs directory.Ĭollect the Web Collaboration Client Log (If files are present. The Scopia Launcher logs are located in the C:\Users\\AppData\Local\Radvision\Installer\Logs directory. S elect all files, Right-click on the highlighted files, then click “Send to -> Compressed (zipped) folder”ģ. ![]() Right-click on the client in the system tray, then click “Open Log Folder”Ģ. Mac: Collecting Client Logs on a Mac - Call Logs, ScreenLink Logs, and Scopia Launcher Logs - Installer Logs - Web Collaboration Client Logsġ. PC: Collecting Client Logs on a PC - Call Logs, and ScreenLink Logs - Installer and Scopia Launcher Logs - Web Collaboration Client Logs - System Event Viewer Logs display name of the participant(s) for whom the issue reproduced Use pursuant to your signed agreement or Radvision policy.General info to provide with logs collected:Ĭ. Capacity Scopia Desktop Pro & Scopia Mobile Seats Optional Add-on Recording License 8ĩ Scopia Elite Bundles Elite 5105 Elite 5110 Elite 5115 Elite 5215 Elite 5230 High Definition Continuous Presence Enhanced Definition 480p (License Option) Enhanced Definition 352p (License Option) Standard Definition Video Elite 5215 = 5115 with Dual Power 9ġ0 Bandwidth (Kbps) Scopia NetSense Protocol NetSense adapts the bandwidth before packet losses occur on the network Available bandwidth NetSense estimation Time (seconds) 10ġ1 iview Simplified Dial Plan London Dialing: HK Dialing: Virtual ID NJ Dialing:ġ2 iview Virtual MCU Extremely easy to scale up Just add an MCU in iview, and it will automatically be part of the Virtual MCU pool 12ġ3 iview Meeting Scheduler Schedule meetings using: Web Mail UI Outlook add-on Lotus Notes add-on Invite users or endpoints Easy conference setup Reserve MCU/Gateway resource 13ġ5 iview Reporting Engine Usage Multipoint calls Point to Point calls Utilization Device Port Utilization Endpoint Utilization Statistics Scheduled Vs Ad-hoc Audio Vs Video Meeting Size & Duration 15ġ6 Scopia Desktop & Mobile Radvision - Proprietary. 8 Scopia Elite All-in-One Bundles MCU iview with internal GK Scopia Desktop Web & Streaming MCU Inc.
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